Refund policy

Return & Refund Policy

We want you to be happy with your BUSTIROSÉ purchase. Returns may be requested within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be unopened, unused, and in its original sealed packaging, and you must provide proof of purchase.

Because our products are personal-care and beauty products, opened, used, tested, or otherwise unsealed products cannot be returned for hygiene and safety reasons.

To request a return, contact us at support@bustirose.com. If your return is approved, we will provide instructions on where and how to send your item. Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at support@bustirose.com so we can review the issue and make it right.

Please include your order number and photos of the product and packaging when possible.

Non-Returnable Items

We cannot accept returns of opened, used, tested, or unsealed personal-care or beauty products. Gift cards and final-sale items are also non-returnable.

Exchanges

We do not offer direct exchanges. If your return is approved, you may return the eligible item and place a new order for the product you would like.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow time for your bank or credit-card provider to process and post the refund.

Order Cancellations

Cancellation requests may be submitted within 1 hour of placing your order. After this window, we cannot guarantee that your order can be canceled because it may already be processing or preparing for shipment.

Questions

For questions about returns or refunds, contact us at support@bustirose.com.